From New Zealand Connections

Introduction

WAP, in laymen's terms, is internet for your mobile. It uses the mobile network to deliver specially formatted pages to your mobile. On the Vodafone network, you are able to access the Vodefone Live website free of charge.

When you cannot access WAP, there are a few things that you can try before calling Customer Support.

Reasons

There are usually a few reasons why WAP doesn't work, these include:

• Coverage
• Credit (prepaid only)
• Wrong Settings (Imported Handset?)

Steps

We are only going to cover the basic steps.

• Coverage: To check coverage - look at the top left or right hand corner of the screen for a signal meter. If you have no signal on that meter, you will experience issues.

If you are trying to connect using '3G', you will also need a logo saying '3G' (Usually next to your signal bar). (Changes with different phones)

• If you have a prepaid connection, check your balance by calling 777. Try to have at least $1 credit.

• If your phone is second hand or bought overseas, the WAP settings could be incorrect. WAP settings are usually found under the Phone Settings – Internet Settings. With Vodafone they are usually:

Settings
Connection mode	Connection orientated / permanent / continuous connection
GPRS APN	live.vodafone.com
Homepage URL	http://live.vodafone.com
GPRS ID username	none required
GPRS password	none required
Port	8080
PPP authentication	PAP (default)
Proxy authentication name	none required
Proxy authentication password	none required
Proxy login type	automatic (default)
Security	off
WAP gateway IP address	172.030.038.3 or 172.030.038.003

• The next step is to restart your phone. This is fairly simple, remove the battery. Leave it 30 seconds. Replace the battery and try connecting.

At this point, there is nothing more that you can do short of calling the mobile data support contact centre or seeing a dealer. There are a number of possibilities such as bars, network, handset issues which need to be looked at.

Useful information that you can provide is whether it has always not worked, did anything change before it happened (ie. changing phones) and whether you've tried it in different locations.

Back to Troubleshooting your Phone connection