From New Zealand Connections

Telecom PDA's generally come with the default settings built in and ready to go. However there may be times where you may have issues.

Common causes of loss of internet:

• Flight mode
• Phone turned off
• Coverage
• Credit/bar reasons
• PDA incorrectly provisioned on prepaid.
• Mobile data settings removed from phone.
• Mobile data settings incorrect
• Proxy server settings changed.

Steps

1. Are you on prepaid with your PDA? If you are, you will need to change to a postpaid plan.

2. Ensure that your phone is turned on. You can check this by checking signal levels or going into your comm manager.

3. Make sure you are in coverage. You need at least 1 bar to successfully make and maintain data services.

4. Make sure you can make voice calls. If you are not able to, then there may be other issues affecting it.

5. Has it worked before on this device?

6. Check your mobile broadband settings:

6a. Click Start.

6b. Click Settings.

6c. Click the Connections tab.

6d. Click Connections.

6e. Under the Telecom T3G (this may appear as 'my ISP') category, select Manage existing connections

6f. Tap the 'T3G' item. Select edit.

6g. Ensure that cellular Line is selected.

6h. Click next.

6i. Ensure that #777 is in the phone number field. If it asks for an area code, you may need to disable dialing rules*. Click next.

6j. Make sure that user name field reads 'mobile@jamamobile', password 'telecom'. Domain MUST BE BLANK. Select Finish.

7. Check the proxy settings

7a. Click Start.

7b. Click Settings.

7c. Click the Connections tab.

7d. Click Connections.

7e. Click 'Set up my proxy server', under the 'T3G' or 'Telecom T3G' section, not

7f. Make sure that 'This network connect to the Internet' is ticked and that 'This network uses a proxy server to connect to the Internet' is unticked.

To disable dialing rules (should be disabled by default)

1. Click Start.

2. Click Settings.

3. Click the Connections tab.

4. Click Connections.

5. Select the advanced tab.

6. Select dialing rules.

7. Ensure that dialing rules are unticked.

If you have performed all of the above, then you have exhausted most of the common checks that you can perform. You should consider contacting Telecoms mobile data support.

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