From New Zealand Connections

The best way to contact Telecom is to refer to their contact us section on their website.

Here are a few contact numbers you may use to contact Telecom:

Contents 1 Self Service 2 General 3 Faults 4 Broadband

Self Service

• 0800 000 000 - Telecom Service Express

• *333 - Mobile balance

• Your Telecom - for Telecom and Telecom Broadband services and account management

• Xtra My Account - for other service and account management

• You can check either check your Xtra service status here or here

General

• 123 - Residential

• 126 - Business

• 0800 800 070 - Home business

• *123 (from a Telecom mobile), 0800 651000 (from a landline) - Mobile

• 0800 32 32 32 - Telecom Prepaid Mobile

• 0800 168 168 - Asian Contact Centre (Cantonese, Mandarin and Korean)

Faults

• 120 - Residential faults

• 125 - Business faults

• 0800 40 09 09 - Mobile faults

Broadband

• 0800 22 55 98 - Dial up and Broadband 24 hour helpdesk

• 127 - Broadband Faults Self Help

• 0800 40 09 09 - Mobile Data (Mobile broadband/WAP)

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