Troubleshooting Internet Issues

From New Zealand Connections

Sometimes internet connections do not work the way we'd like which can be rather frustrating. We hope to cover some of the common connection and internet issues here so that you can do them before needing to contact your internet provider.

Contents 1 Troubleshooting 1.1 DSL issues 1.2 Mobile Broadband 1.2.1 Telecom New Zealand 1.2.2 Vodafone New Zealand 2 Who to Contact after all else has failed 2.1 Telecom New Zealand/Xtra 2.2 Slingshot 2.3 Orcon 2.4 Vodafone New Zealand 2.5 WorldxChange (also known as Xnet) 2.6 TelstraClear/Paradise.net/Clear.net

Troubleshooting

DSL issues

• No DSL Light

• No PPP on DSL

• Intermittent DSL

• Slow DSL speeds

• I lose DSL when I use my phone

• I've switched providers and cannot connect to the Internet

• Since turning on Interleaving, my DSL connection has issues

• I can't browse the Internet using my Wi-Fi wireless broadband network

Mobile Broadband

Telecom New Zealand

• Cannot access internet on Telecom PDA

• Cannot access internet on Telecom aircard datacards

Vodafone New Zealand

Who to Contact after all else has failed

Telecom New Zealand/Xtra

• Profile
• Contact details

Slingshot

• Profile
• Contact details

Orcon

• Profile
• Contact details

Vodafone New Zealand

• Profile
• Contact details

WorldxChange (also known as Xnet)

• Profile
• Contacting WorldxChange

TelstraClear/Paradise.net/Clear.net

• Profile
• Contact details

For other ISP contact details, visit their websites for more information.