Troubleshooting Telephone Issues

From New Zealand Connections

Sometimes analogue and digital phone connections do not work the way we'd like which can be rather frustrating. We hope to cover some of the common issues before you go and vent your anger at some poor customer rep.

Contents 1 Troubleshooting 1.1 Fixed Line 1.2 Telecom Mobile 1.3 Vodafone Mobile 1.4 VoIP 2 Who to Contact after all else has failed 2.1 Telecom New Zealand 2.2 TelstraClear 2.3 Slingshot 2.4 Orcon 2.5 Vodafone New Zealand 2.6 WorldxChange (also known as Xnet)

Troubleshooting

Fixed Line

PSTN voice troubleshooting

Telecom Mobile

• Cannot make calls (TNZ CDMA)
• Cannot send or receive text messages (TNZ CDMA)
• Cannot access WAP (TNZ CDMA)
• Cannot access internet on Telecom PDA

For troubleshooting your PC with a data card, check out the Mobile broadband section

Vodafone Mobile

• Cannot make calls (VFNZ GSM UTMS)
• Cannot send or receive text messages (VFNZ GSM UTMS)
• Cannot access WAP (VFNZ GSM UTMS)

VoIP

Content to be added.

Who to Contact after all else has failed

Telecom New Zealand

• Profile
• Contact details

TelstraClear

• Profile
• Contact details

Slingshot

• Profile
• Contact details

Orcon

• Profile
• Contact details

Vodafone New Zealand

• Profile
• Contact details

WorldxChange (also known as Xnet)

• Profile
• Contacting WorldxChange